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Intel 13th and 14th gen CPUs stability problems *7/22/24 Intel announces cause and fix*


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I know @Mr.Vic20 has one of these.

 

TLDW: 

 

13th/14th gen CPUs are potentially degrading more rapidly than normal, compared to 12th gen and AMD chips. Nobody knows why yet nor if the problem can be fixed with BIOS updates, and Intel hasn't said anything on this matter since they blamed motherboard makers a few weeks ago.

 

The degradation was caught by game crash logs. People were experiencing random crashes, instability, and odd behavior with their Intel CPUs. Intel blamed motherboard makers for pushing power targets higher than the CPUs could handle, so BIOS updates were released. But Wendell went over data that suggests normal and lower power 13/14th gen processors still have a higher rate of error generation than other series. This still needs to be verified, but otherwise a large percentage of xx900K series do have a serious problem.

 

Funnily enough the instability causes false positives for anti-cheat software and accounts were banned because of it. Anecdotally there was definitely a round of streamers in Overwatch who were banned out of the blue a month or two back so I wonder if this Intel stability was the culprit.

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12 hours ago, DarkStar189 said:

The thought of your cpu possibly getting you banned from a game sure is something.


FWIW, one of AMDs video card drivers that enabled some anti-lag feature was getting people banned not long ago. Having good PC hardware in general is a bannable offense now!

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On 7/13/2024 at 10:13 PM, Mr.Vic20 said:

Haven’t had any problems so far, but I suppose that doesn’t indicate anything either way.

 

Rotoscoping Dungeons And Dragons GIF by d3a

 

Looks like Intel is going to push an extremely aggressive BIOS update which is most likely going to significantly reduce performance since they need to drastically change the voltage/frequency curve embedded on the CPUs. The high voltages that most of the K processors need to reach their max boosting frequency is killing the chips, starting with the worst binned ones. Because not all the same SKU CPUs are the same and there is a wide range of voltages required to meet the frequency spec, let's hope you got a golden sample which doesn't require a lot of voltage.

 

In the meantime enforce the default Intel power limits they released a month back in BIOS updates and disable Thermal Velocity Boost. Keeping the CPU

below 1.4V as possible seems to help them from dying so quick, because the higher the voltages for the longest amount of time kill chips the quickest, so an undervolt/underclock might be necessary. And then just wait for Intel to actually release real information as to what exactly are the safe voltages for these chips to last as long as you'd expect them to last.  You might actually be better off manually tuning an underclock than using the new BIOS, especially if it's an aggressively rushed one that's meant to stop the bleeding.

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@Mr.Vic20 @ApatheticSarcasm

 

 

TLDR:

 

-Buggy code caused CPUs to request more voltage than necessary.

-Currently degraded CPUs won't be fixed, but they will be replaced.

-New code will fix the issue with presumably little to no performance regression.

 

If we take Intel at face value then it seems like most people were right about too much voltage, but over-estimated the cause by stating the "default" boosting behavior was the problem while Intel is saying it is a buggy boosting behavior.

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Intel claims that hit has discovered the root cause for these issues.

 

 

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Intel has announced that it has found the root cause of the crashing issues plaguing its CPUs. The company will issue a microcode update to address the issues by mid-August, ostensibly ending the long-running saga that began when the first sporadic reports of CPU crashing errors surfaced in December 2022 and grew to a crescendo by the end of 2023. Intel's response comes after complaints about the issue, which causes PCs to inexplicably crash/BSOD during gaming and other workloads, reached a fever pitch in recent weeks. However, the microcode update will not repair impacted processors. Intel also confirmed a rumored issue with via oxidation in its 7nm node, but said those issues were corrected in 2023 and didn't contribute to the failures.

 

Intel's advisory says an erroneous CPU microcode is the root cause of the incessant instability issues. The microcode caused the CPU to request elevated voltage levels, resulting in the processor operating outside its safe boundaries. Intel is now validating a microcode patch to correct the issues, with its release slated for mid-August. This patch will be distributed through BIOS updates from motherboard OEMs and via Windows updates, so the timing for end-user availability could vary. 

 

The bug causes irreversible degradation of the impacted processors. We're told that the microcode patch will not repair processors already experiencing crashes, but it is expected to prevent issues on processors that aren't currently impacted by the issue. For now, it is unclear if CPUs exposed to excessive voltage have suffered from invisible degradation or damage that hasn't resulted in crashes yet but could lead to errors or crashes in the future.

 

 

It's somewhat amusing that Intel announced that it had "discovered" the root cause just a few hours after Digital Foundry put 'em on blast!

 

WWW.EUROGAMER.NET

It's a packed DF Direct this week, with 15 discussion points over 135 minutes - but it's the state of play with Intel's…

 

 

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  • cusideabelincoln changed the title to Intel 13th and 14th gen CPUs stability problems *7/22/24 Intel announces cause and fix*
  • 2 weeks later...

Intel is extending warranties by 2 years. Also confirmed that some chips have an actual manufacturing defect that lasted over a year of production.

 

 

However you might have to be vigilant to actually get your RMA:

 

 

Class action lawsuits are in the works, and Gamers Nexus posted something ominous on Twitter:

 

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Intel is unbelievably slimy.

 

Multi-part report soon.

 

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On 8/2/2024 at 2:35 PM, cusideabelincoln said:

Intel is extending warranties by 2 years. Also confirmed that some chips have an actual manufacturing defect that lasted over a year of production.

 

 

However you might have to be vigilant to actually get your RMA:

 

 

Class action lawsuits are in the works, and Gamers Nexus posted something ominous on Twitter:

 

 

I just watched the Gamers Nexus video too, it looks like a shitstorm is in progress, right now I'm just running my main rig as little as possible and using my other two systems in the meantime. If I needed a kick in the pants to start a new build, this is as good a reason as any to start looking at AMD again.

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