Jump to content

RIP in Peace, Red Lobster, murdered by "endless shrimp" and private equity (mostly private equity)


Recommended Posts

To be fair, once they started selling their biscuits in the frozen section of Wally world, I had a feeling things were bad. To that point, far superior product when made from scratch as opposed to the "official" product.

Link to comment
Share on other sites

I'm not sure there's anything new here but here is CNN's take:

 

WWW.CNN.COM

Thai Union’s damaging decisions drove Red Lobster’s fall, former executives say.

 

 

Kenny criticized Red Lobster employees at meetings and made derogatory comments about them, according to former Red Lobster leaders who worked closely with Kenny. Commenting on a woman’s weight at a Red Lobster annual conference in 2022 in Dallas as she walked across a stage to accept an award, Kenny said, “we need to institute an exercise program in this company,” another former Red Lobster executive told CNN.

 

Kenny appointed a Thai Union frozen seafood manager, Trin Tapanya, as Red Lobster’s chief operations officer overseeing restaurants. Tapanya had no experience running restaurants.

 

It also squeezed Red Lobster’s waitstaff, switching from servers covering three tables to 10 and removing a host at the entrance during lunch hours. Thai Union said at the time it was to improve customer service, but former Red Lobster employees say the change taxed restaurant staff.

Link to comment
Share on other sites

59 minutes ago, Reputator said:

I'm not sure there's anything new here but here is CNN's take:

 

WWW.CNN.COM

Thai Union’s damaging decisions drove Red Lobster’s fall, former executives say.

 

Lots of interesting stuff in here.

 

Quote

“We are much deeper involved in the management of Red Lobster,” Thai Union finance chief Ludovic Garnier said on an analyst call in November 2022.

 

That is just an interesting sentence if you try to think about the series of events that must have happened to make it possible.

 

Quote

At Red Lobster headquarters, employees prided themselves on a fiercely loyal culture and low turnover. Some employees had been with the chain for 30 and 40 years.

 

But as Thai Union installed executives at the chain, dozens of veteran Red Lobster leaders with deep knowledge of the brand and restaurant industry were fired or resigned in rapid succession. Red Lobster ended up having five CEOs in five years.

 

I've thought for some time now that short institutional history can be very damaging and that experience is often undervalued, this is just the umpteenth exhibit of it. Also as someone who recently left a gig where they had 3 CEOs in 3 years, it is not a recipe for stability.

 

Quote

Thai Union CEO Thiraphong Chansiri visited Red Lobster’s headquarters in 2022 and toured restaurants around the country. He brought along a feng shui consultant named Angel to Orlando, former senior leaders at Red Lobster headquarters told CNN. The consultant determined that executive offices in Orlando were “bad Feng shui and no one should use them,” one former leader told CNN. The executive offices sat empty.

 

Oh.

 

Quote

Under Kenny, Red Lobster also cut two of its longtime shrimp suppliers— and competitors to Thai Union — to purchase more shrimp from Thai Union at higher costs, according to Red Lobster’s bankruptcy filing. Kenny’s decision came “in apparent coordination with Thai Union and under the guise of a ‘quality review,’” Red Lobster said.

 

Oh.

 

Quote

It also squeezed Red Lobster’s waitstaff, switching from servers covering three tables to 10 and removing a host at the entrance during lunch hours. Thai Union said at the time it was to improve customer service, but former Red Lobster employees say the change taxed restaurant staff.

 

OLO

 

Quote

“There would be times we would have one or two people working the kitchen line,” he said.  “What those cooks did on the line was amazing given the staffing situation they were dealt.”

 

I worked at a Stewart's Root Beer in high school and they'd have two cooks at peak times for a spot with nine tables, about that many counter seats, and whatever cars were there for tray service. Most of the food was deep fried or cooked on an electric grill, so it was fairly straightforward to scale up. Even then, during summer rushes they'd have to really hustle to keep tables and seats turning. The amount of amphetamines that ONE OR TWO COOKS would have to take to serve a whole fucking Red Lobster would make Pablo Escobar shit himself. Jesus Christ.

 

As Wade so elegantly said...

 

On 5/21/2024 at 11:16 PM, Commissar SFLUFAN said:

Burn in hell, private equity.

Link to comment
Share on other sites

The fact that several of you errantly called them “cheddar biscuits” as opposed to “cheddar bay biscuits” has me questioning EVERYTHING I thought I knew about this board and the culinary sophistication here.

  • Like 1
  • Haha 2
Link to comment
Share on other sites

Just now, sblfilms said:

The fact that several of you errantly called them “cheddar biscuits” as opposed to “cheddar bay biscuits” has me questioning EVERYTHING I thought I knew about this board and the culinary sophistication here.


I was literally just at the grocery store and saw them and had a similar thought. “Wow lack of attention to detail on D1P who would’ve thought?”

  • Hugs 1
Link to comment
Share on other sites

10 hours ago, sblfilms said:

The fact that several of you errantly called them “cheddar biscuits” as opposed to “cheddar bay biscuits” has me questioning EVERYTHING I thought I knew about this board and the culinary sophistication here.

 

We don't reads articles, you think we read menus? Please.

Link to comment
Share on other sites

11 hours ago, sblfilms said:

The fact that several of you errantly called them “cheddar biscuits” as opposed to “cheddar bay biscuits” has me questioning EVERYTHING I thought I knew about this board and the culinary sophistication here.

It’s not bay anything unless it has old bay seasoning

Link to comment
Share on other sites

  • 2 weeks later...
3 minutes ago, chakoo said:

I thought their menu was bigger then that.


I have to hope there’s a bunch of shit out of frame or he’s just being hyperbolic because yeah.  I would like to think they have more than 20 menu items only three of which appear to be lobster.  

Link to comment
Share on other sites

On 5/27/2024 at 12:45 PM, Keyser_Soze said:

Texas Roadhouse rolls are better.

 

Those are kinda high-mid on the restaurant bread tier list. Definitely below Red Lobster rolls and I would argue below Longhorn and Outback bread.

  • Wrong 1
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...